Hotel - Novotel Phuket Resort
Novotel Hotel Novotel Hotel

Novotel Phuket Resort Hotel

4.5/5 4,429 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Boat excursions
  • Table tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 ALL Rating 3,970 reviews

Our guest reviews for
Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,429 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Alex Couples - 19/01/2020 Confirmed reviews ALL
« 2 days in phuket »

Swim up pool room was excellent. Had all inclusive which was not really that inclusive, only limited menu but for 2 days was OK. Resort on a hill at the end of patong beach but offered shuttle to town. However seemed in walking distance to nice restaurants, but did not try them

Chua Business - 17/01/2020 Confirmed reviews ALL
« Over rated, slow service and pushy front desk on checkout time »

Can't believe the manual and slow process during check in taking 20m one person. Front desk pushing to check out by 12, not even given a 30min. Room is average.

Elina J. Families - 16/01/2020 Confirmed reviews ALL
« Good service and great pools »

Enjoyable, comfortamble

E. P. Couples - 16/01/2020 Confirmed reviews ALL
« Satisfied »

There is an issue with sewage smell in Patong, it reflects on the hotel. I had tripped down several stairs that were not adequately lite. I brought it to the attention of the front desk. She responded quickly. But I was dumbfounded that no one ever contacted me to ask if I was recovering well. Poor management! I won’t be staying there again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emil P., Thank you for taking the time to share your experience at the Novotel Phuket Resort. We are so sorry regarding your experience did not meet your expectations. May I pleased informed you that after you had tripped down steps on the day after our Guest Service Agent and Manager on Duty went to visit you in the room unfortunately we could not reach, however we have put a fruit plate in your room as a gesture of goodwill. Please accept our sincerely apologize for the discomfort you could have encountered. Please rest assured that we are taking the appropriate measures to improve and prevent future occurrence. We really appreciate your feedback and we do hope that we will have a chance to welcome you back in the future Thank you again for sharing your experience, wishing you a swift recovery soon Sincerely, Management Team

Oleg S. Couples - 16/01/2020 Confirmed reviews ALL
« Nice hotel with unhelpful front desk »

We stayed there in January 2020. Nice hotel on the hill with a very green territory and 3 swimming pools and a view at the sea. Our room was comfortable with a sea view and good wifi connection, the food at breakfast and in the restaurants (including room service) was good, however there could be wider assortment at breakfast. But the reception staff was absolutely unhelpful, did nothing and was active only then you pay for something (at check in and check out). We asked to make a wake up call 2 times (before going to Phi-Phi at 6:45am and before the airport at 8:30am) but they didn't call us and said that there had been no request in the system, but we saw that they wrote down our wake up time. Also we asked to bring a knife to our room to cut fruits - they said "yes" but nobody has come. One day we booked a hotel bus to the shopping center and then asked through the reception by phone to reschedule our trip but they have changed nothing. In addition we had a blockage in the bathroom sink and asked to repair it when we are on the beach after 1:00pm, but they didn't. We were very disappointed by the reception staff.

Kiran S. Families - 15/01/2020 Confirmed reviews ALL
« Dissappointing stay »

We checked in on the 30th at 4 pm but were made to wait till 5:15pm on arrival as housekeeping was cleaning our allocated room ... which was different from the family room with a bunk bed ( for my 2 boys) that I had reserved . We were given another room with and extra bed and a small sofa bed, The room booked and paid for by us through booking.com on the 8/11/19 was apparently being renovated during our stay !!!! This was only informed during our check in. We were given passes for the new year dinner for my family as compensation. Our friends with a separate reservation had already checked into the property earlier so despite our reluctance we agreed to accept this room change.The first night we were greeted by a large flying cockroach in the room. The gym , breakfast area and overall facilities were dated and needed attention. We visited the New Years eve dinner for all of 10 minutes before heading out as it was rather disappointing. I regularly use Booking.com and have stayed at different Novotel's in the past. This property has a great location with stunning views and the staff is very friendly but the property is run down and in need for a serious overhaul. Most importantly my reservation which was confirmed by Booking.com on 8th November 2019 was not honoured.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kirin Dilip S., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. We are delighted that genuine sense of Hospitality from our staff has met your expectation but so regret regarding your experience about room and hotel facilities did not meet expectations. Please accept our sincerely apologize for the discomfort you have encountered. Please rest assured that we are taking the appropriate measures to improve and prevent future occurrence. We appreciate your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

Anonymous Families - 15/01/2020 Confirmed reviews ALL
« Average »

The breakfast was good, and staff were generally helpful and friendly. However we were disappointed at having to repeatedly ask for provisions for a triple share - ie sheets, bedding, towels etc yet had to pay for this. The bathroom also is dated in that there is a bit of mold build up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richa G., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort We delighted that the quality of breakfast and the genuine sense of Hospitality from our staffs exceed your expectation. Please accept our most sincerest apologize concerning the discomfort situation you could have encountered. We will certainly address the level of services with the relevant training support. Please rest assured that we are taking the appropriate measures to improve and prevent future occurrence. We really appreciate your feedback and we do hope that we will have the opportunities to welcome you back in the future Sincerely, Management Team

Ian S. Solo - 14/01/2020 Confirmed reviews ALL
« VERY CLEAN A GREAT HOTEL STAFF VERY HELPFUL »

I have been before and the hotel is just as good as 10 years ago standards are high and the staff are very helpful I will defiantly come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian Stuart s., Thank you immensely for taking the time to share your experience during stay at the Novotel Phuket resort. It was a real pleasure that our arrangements and services reached your expectation and happy to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and hope we could have the opportunities to welcome you back again. Sincerely, Management team

Eric T. Couples - 14/01/2020 Confirmed reviews ALL
« A bit expensive than what it worths »

A bit expensive than what it worth’s, but it is also worth to recommend.

Nandini Families - 13/01/2020 Confirmed reviews ALL
« nice hospitality »

the new years celebration was very festive but expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Govind G., We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback. We very much appreciate your feedback and would like to take your comment to our concern for further improvement. as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

G K. Friends - 11/01/2020 Confirmed reviews ALL
« Very good »

Was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gemma K., Thank you for your feedback of your recent stay at Novotel Phuket Resort. It’s a pleasure to know your overall experience was very good and happy that our arrangements and services reached your expectation. We hope that we will have the chance to welcoming you back again soon Sincerely, Management Team

Justine S. Families - 10/01/2020 Confirmed reviews ALL
« outstanding »

lovely resort. Staff are extremely helpful. Room was amazing. Could not have asked for more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justine S., Thank you very much for staying with us, and thank you for glorifying our services with your wonderful feedback. We are delighted that you had a great stay and enjoyed the atmosphere and cleanliness of the Resort but most importantly, that you could have experienced the genuine sense of Hospitality from our staff. Your gracious comments and praises about our resort and the room have been shared with our associates. Your kind words are very motivating for the team and will help us in continuing to strive for excellence in everything we do. We hope that we will have the chance to welcoming you back again soon Sincerely, Management Team

Gaurav Families - 09/01/2020 Confirmed reviews ALL
« Pathetic service from a 5 star resort »

Very bad experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaurav G., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. We would like to extend our sincerest apologies concerning your overall experience did not meet your expectation.Your gracious comments about overall at our resort have been shared with our associates and we would like to take your comment to our concern for further improvement. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to provide better service for you in the near future. Sincerely,

Sandy Families - 09/01/2020 Confirmed reviews ALL
« Family vacation »

Great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saleshni C., Thank you for taking the time to share your experience with us . We appreciate your incredibly kind words. It was a real pleasure to read your review and to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion. Your gracious comments and praises about our resort have been shared with our associates. Your kind words are very motivating for the team and will help us in continuing to strive for excellence in everything we do. We are looking forward to welcoming you back in the nearest further. Sincerely,

Pankaj S. Families - 08/01/2020 Confirmed reviews ALL
« great stay at Novotel Patong phuket »

It was great staying with Novotel Patong Phuket. The resort is beautiful and the staff is very welcoming. Our room was quite cozy with quite a big washroom. The hotel, bar, and restaurant staff were always pleasing to interact and were ready to help the guests. Pools, kids club, lounge, and bar are there to keep adults and children alike. Just one suggestion- if the hotel can add few English channels in their TV programs, that would be welcomed by their overseas guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pankaj S., Thank you very much for staying with us, and thank you for glorifying our services with your wonderful feedback. It is a great pleasure to read that you had a wonderful experience while staying with us and happy that our arrangements and services reached your expectation. Thank you for having chosen our resort for your relaxing holiday. We pride ourselves of being a resort that creates very special moments for our guests and it is always great to know that we succeeded as intended. Your advice regarding more verities of English channel in TV program has raised to our concern for further improvement. We hope that we will have the chance to welcoming you and your family back to our warm resort again Sincerely, Management Team

Erick C. Families - 07/01/2020 Confirmed reviews ALL
« Perfect »

Perfect. Hotel is very well localized and staff tremendously professional. Hotel very clean and service provided outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erick C., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. The resort is indeed perfectly located in the center area, facing one of the most beautiful beach in Phuket, and close by its vibrant street with restaurants, bars, boutiques. We love reading too that you have enjoyed the comfort and cleanliness of our resort as well as the genuine sense of hospitality from our staffs. We hope that we will have the chance to welcoming you back again soon. Sincerely,

David Families - 06/01/2020 Confirmed reviews ALL
« Excellent customer service, friendly staff »

Very good but the Christmas party was a bit lacking in entertainment. Food was good but the music and setting could have been much better. More decor, better lighting too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David K., We were delighted to welcoming you and grateful to know you had a great time at Novotel Phuket Resort. Our staffs are dedicated to create experiences our guests love , and it is our pleasure that you could have experienced their genuine sense of hospitality, and high level of service. We appreciated your comment in regard of Christmas party entertainment and decoration system , we hope to have the opportunities to improve better experience for up coming year and wish you could join this special event with us again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rakash N. Families - 05/01/2020 Confirmed reviews ALL
« Thoroughy Satisfied »

My family and I stopped over for a 5 day break at Novotel Patong Beach. We fould the hotel to be in a great location, close to the beach and the local shopping centre. Favcilities at the holtel was good, staff lovely and food good. Seeing that we were travelling as a familly, we were also upgraded from two rooms to a family suite- thank you! Overall a great experiance and we would love to come back for more!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rakash N., Thank you for your wonderful feedback during stay at Novotel Phuket Resort. We love reading how much you have enjoyed your stay at the Resort, should it be for the facilities and location of the resort, but most importantly for the dedicated attention from our staff. We are glad to know that you could have experienced the unique atmosphere of our tropical resort and also enjoyed the comfort of rooms. We have a passion to delight our guests and I’m glad to read that we have successfully contributed to create memorable holidays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Shivashankar Couples - 02/01/2020 Confirmed reviews ALL
« Shivashankar G. »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shivashankar G., Thank you for sharing your great experience with other travelers. We are delighted that you have enjoyed the genuine sense of hospitality. We do hope that you will have the chance to experience the quality of the treatments again during a next visit. Sincerely,

Nitu Families - 02/01/2020 Confirmed reviews ALL
« Novotel kalim »

Best hotel .. loved all aspects

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haneet G., Thank you for your feedback of your recent stay at Novotel Phuket Resort. It’s a pleasure to read that our resort facilities and services have met your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back again soon Sincerely,

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