If you don’t have an IATA / TIDS / CLIA / TRUE code, you can request an RT code.
To find out more, click here.
For 4 to 6 rooms, you will need to make 2 bookings under the “INDIVIDUAL BOOKING” tab.
For 8 or more rooms, you will need to book under the “GROUP BOOKING” tab.
If you are making a booking for a personal stay using STAR rates (“BOOK A PERSONAL STAY”), you can book up to two rooms.
Click here to cancel/amend your booking.
If you wish to prepay, you will have to advise the hotel of your credit card number by fax or contact the hotel directly.
The members' rate gives you access to the best rates, with an additional discount of up to 25%, depending on the hotel brand and the country in which it is located.
The rate is commissionable.*
Click here to access the list of hotels that offer the commissionable member rate.
During your search, the level of commission granted is indicated when the hotel offers the commissionable member rate. Conversely, if the commission details are not displayed, then the hotel does not offer it.
The member rate is not commissionable in all hotels.
2. Enter your customer’s 16-digit ALL loyalty number.
3. Start your search.
4. The 'members' rate' will be automatically displayed in the search results.
For personal requests, please contact the hotel directly (the hotel’s contact information is included in the hotel description).
The hotel will contact you within 24 hours to follow up and finalise your booking.
Any amendment of this option may result in a rate change.
Your access codes will be sent to you automatically on the day you request them.
Yes, all you need to do is select the “BOOK A PERSONAL STAY” tab. Complete the booking form and include:
- Your IATA/TIDS or RT code
- Your STAR code
- Your STAR agreement number
- Your arrival and departure dates
- Your destination
Enter your STAR codes and choose your destination and dates. Available STAR rates are clearly displayed when you click on
“Select” of your chosen hotel.
On arrival, you will need to show your credentials (IATA or TIDS card, or a supporting document on your company’s letterhead) or, in the case of RT code holders, a pay slip mentioning that you are a travel professional (travel agent, tour operator, coach operator, etc.).
2 - If, within 24 hours, you find an equivalent offer on another website (same hotel, same dates, same room type, same terms and conditions of sale, etc.) at a lower price, complete the form on our website and attach the required supporting documents for the Best Price Guarantee to be applied.
3 - Once we have checked the information provided, we will apply an additional 25% discount to the lowest rate found.
4 - Your stay will then be eligible for the best price guarantee for your room.
To submit a claim under the Best Price Guarantee, you must complete the online claim form on one of the above-mentioned sites.
The Best Price Guarantee applies exclusively to rooms booked at the Sofitel, Pullman, Grand Mercure, The Sebel, Novotel, Novotel Suites, Mercure, Adagio, Adagio Access, ibis, ibis Styles, ibis budget, HotelF1 or Orbis hotels, excluding all-inclusive packages and offers made at the hotel, transport services or any other service related to the room booking.
The rates covered by the Best Price Guarantee must be available to the general public and available to be booked. They expressly exclude:
- group rates
- corporate rates
- conference and seminar rates
- specific promotional offers granting an additional discount after the booking is made (for example, promotional codes issued after signing up for a newsletter)
- member rates under Accor’ loyalty programmes: Business Plus, ibis BUSINESS and Accor Advantage Plus
- rates granted to Accor partners and their employees
- rates granted to Accor employees
- rates offered by opaque inventory sources (e.g. Hotwire and Priceline) which only provide the hotel name or location once the booking is made.
Similarly, ALL Rewards hotel vouchers cannot be used to obtain a discount on published rates for the purposes of making a claim.
The Best Price Guarantee does not apply to websites requiring membership, online memberships or programmes requiring a password or login to view hotel rates and room availability. This includes all memberships and all programmes where membership is not automatic, plus (i) those which require consumers to "register” to become members; (ii) any online or mobile interface used by members and protected by a password; and (iii) where consumers are required to have completed a customer profile.
The room category claimed for must be available and bookable on another website at the time of verification by the Accor customer service department.
For claims concerning a booking of two or more consecutive nights (at the same hotel), the Best Price Guarantee applies to the price per night and not the total amount of the stay.
The exchange rate used will be the Accor exchange rate in effect on the Accor website at the time of the original booking.
Accor reserves the right to refuse a claim if it appears that the two websites are using different exchange rates.
Price differences due to currency fluctuations, rounded figures or related to differences in the exchange rate will not be taken into account for the Best Price Guarantee.
For the Best Price Guarantee to apply, the terms and conditions of sale applicable to the rate of the other website must be the same as those applicable to the rate booked on an Accor website.
Specifically, this concerns:
- prepayment and deposit requirements
- cancellation terms and conditions
- terms and conditions for amending a booking
A claim may be made within the 24 hours following the booking made on any Accor website, as attested by the time on the booking confirmation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, the Best Price Guarantee does not apply.
In the case of a booking where the rate was prepaid, the hotel will reimburse the difference in price on the credit card initially debited online.
If the claim does not meet the conditions of the Best Price Guarantee, our customer service department will send you an e-mail stating that the Guarantee cannot be applied.
Should you wish to cancel the booking made on an Accor website, the applicable cancellation conditions are those stated in the terms and conditions of sale listed on the website.
In the event that the rate was prepaid at the time of the booking, only the services not included in the booking (restaurant, bar, etc.) will be billed at check-out.
Accor reserves the right to amend or terminate the Best Price Guarantee and its terms and conditions at any time and without notice.
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FASTCOM hotels enable a payment of your commission within 30 to 45 days after the customer has checked out.
Your commissions are paid by Onyx CenterSource, the company authorised by Accor for this purpose.
Commission is paid in the currency of the country where the agency is located. It is paid after the customer has checked out by one of the following methods:
- Wire transfer if you are a member of the Onyx CenterSource Club
- Cheque if you are not a member of the Onyx CenterSource Club
A total of 4,400 hotels are currently certified “FASTCOM”. The full list is available here.
If, exceptionally, you do not receive your commission within 6 to 8 weeks, please send us your contact and booking details by completing the form.
NB: claims for stays older than 12 months will not be processed.
Accor has an additional commission payment option for travel agencies with a lower hotel booking volume.
Some travel agencies that are not members of the Onyx CenterSource Club currently receive their Accor commission via international cheque with no minimum amount, which can result in high bank charges for cheques of very low value.
The Threshold service works as follows:
- Your commission builds up each week until it reaches or exceeds a predefined minimum amount.
- When this minimum amount is reached, Onyx CenterSource will issue a cheque. The amount of your cheque will therefore be higher, reducing the related bank charges and the administrative workload.
The minimum amounts are defined by currency.
Registration for this service is free and without obligation. Send your request (in English) to Onyx CenterSource at Accorhospitality@Onyxpayments.com, making sure to include the following information:
- IATA code (or any other username, such as a TRUE, CLIA or RT code)
- Agency name
- Full agency address
- Email address
Agencies not registered will continue to receive their payments via cheque each week with no minimum commission amount.
To do so, write to Onyx CenterSource – in English – at Accorhospitality@Onyxpayments.com.