How can we help you?

For any commission claim related to one or more bookings at a FASTCOM hotel, please complete the form below. The FASTCOM team will process your request as soon as possible. As reminder, ommissions are paid on average within 30 to 45 days after the client's check-out.

All fields are required.

Check the fields below before continuing.

Enter your IATA / TIDS or RT.
Enter your email address.
Booking

Check the fields below before continuing.

Enter your Accor booking number or GDS confirmation
Enter the guest's name

Would you like to take advantage of our preferential rates for your personal bookings? Please fill in the form below to get your STAR codes. Your codes will be automatically commutated the day after the order.

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Check the fields below before continuing.

Enter the agency name.
Enter your IATA / TIDS or RT.
Enter your first name.
Enter your surname.
Enter your email address.

The information gathered will be processed electronically. Your request can only be processed if all required fields are filled. The information is intended for ACCOR S.A., its subsidiaries, hotels and service providers, to manage your request. You may access, modify or delete the information about you or exercise your right to object by contacting Contact (accor.com).

If you do not have an IATA / TIDS / CLIA / TRUE username or a customer code Accor (SC & access code provided by your account manager at Accor) please fill in the registration form below to obtain an RT code. This will allow you to be recognised as a travel professional and to benefit from our offers!

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Enter the name of your company.
Enter your title.
Enter your first name.
Enter your surname.
Enter your email address.
Enter your address.
Enter your postal code.
Enter your city.
Enter your country.
Enter your state.
Select an activity.

The information gathered will be processed electronically. Your request can only be processed if all required fields are filled. The information is intended for ACCOR S.A., its subsidiaries, hotels and service providers, to manage your request. You may access, modify or delete the information about you or exercise your right to object by contacting Contact (accor.com).

Check out all our call centers!

  • travelpros.accor.com
    This website for travel professionals provides details about our promotions and brands, allows you to book stays at more than 4,100 hotels worldwide and offers many other benefits.
  • GDS
    Over 4000 Accor addresses are avaliable and bookable on 4 main GDS systems (Amadeus, Sabre, Galileo, Worldspan).
  • Directly with the hotel
    More than 4,000 Accor properties are listed and bookable on the four main GDS (Amadeus, Sabre, Galileo, Worldspan).
  • Your travel agency booking service
    A dedicated hotline to help you online or take your bookings.

    • Germany : 069-95307-586
      Monday to Saturday from 8am to 10pm

    • Belgium (FR) : 02-620-0105
      Monday to Saturday from 8am to 8pm

    • Belgium (NL) : 02-643-5004
      Monday to Friday from 9.30am to 6pm

    • São Paulo, Brazil : 2755 6704
      Monday to Saturday from 8am to 10pm

    • Outside São Paulo, Brazil : 0800-707-8057 (free number)
      Monday to Saturday from 8am to 10pm

    • South Korea : 00798-8521-2018 (free number)
      Monday to Friday from 9am to 6pm

    • United Arab Emirates (EN) : 800-035-702-749 (free number)
      24/7

    • Other countries (EN) : +61 385 939 198
      24/7

    • Spain : 902-100-463
      Monday to Saturday from 8am to 8pm

    • France : 0825-89-80-80 - chargeable number (€0.15/min.)
      Monday to Saturday from 8am to 8pm

    • India : 000 800 050 19 15
      Daily from 8am to 10pm

    • Indonesia : +62 (0)21 50 85 19 99
      Monday to Friday from 8am to 8pm and Saturday from 9am to 6pm

    • Italy : 02-3859-1355
      Monday to Friday from 8am to 8pm and Saturday from 9am to 6.30pm

    • Japan : +81 345 78 40 77
      Monday to Friday from 8am to 6pm

    • Netherlands : 020-65-45-731
      Daily from 8am to 10pm

    • United Kingdom : 0871-221-2247
      24/7

    • USA : 1 888 880 0303 (free number)
      24/7

    • Sweden : +46 (0)20 120 3214
      24/7

    For any question about our HERA program, please fill out the form below, and a member of the Accor team will respond as quickly as possible.

    All fields are required.

    Check the fields below before continuing.

    Enter your surname.
    Enter your IATA / TIDS or RT.
    Enter your HERA code.
    Enter your email address.
    Please enter your message.

    For any other request, please fill out the form, and a member of the Accor team will respond as quickly as possible.

    All fields are required.

    Check the fields below before continuing.

    Enter your surname.
    Enter your IATA / TIDS or RT.
    Enter your email address.
    Please enter your message.